If one of the products you purchased from Megamobile.be breaks down, you can request a replacement or repair. MegaMobile does everything it can to solve this flexibly and as quickly as possible.

Here are some frequently asked questions related to after-sales service:

How do I know if I have a warranty?

The warranty conditions (end date, warranty method...) are stated per product on every invoice you receive from MegaMobile. That way you know if you still have a warranty. This concerns products that are a maximum of two years old or that are covered by an extensive manufacturer's warranty (in other words, Megamobile respects the warranty period of the manufacturer, even if it is longer than the legally stipulated 2 years).

Are there any conditions for the warranty?

The product must not be visibly damaged.

How can I return defective products?

You can visit our store to bring in the defective product. You can also send it. Keep these guidelines in mind: Pack the defective part in a sturdy box. Include a short description of the problem or defect. Be sure to include your contact details. If the return address is different from the sender's address, you can also state this. A copy of the purchase invoice.

What about assabled PCs?

Only computers assembled by MegaMobile's technical service are covered by the warranty. Defective parts from PCs installed by customers are considered to be received by us as separate components for replacement or repair.

Can I contact MegaMobile with defective products from other stores?

MegaMobile only takes back products that were purchased in our own store, but you can of course contact us for repairs.

How long do I have to wait for a repair or exchange of products under warranty?

MegaMobile immediately tries to exchange most defective parts for a new one. If this is not possible, the product will be returned to the manufacturer. For most brands this takes about 10 working days. If you have not received any news after a month, please contact us.

What about on-site warranty?

You can contact us directly for most of our products. For some products there is also an option to have the products exchanged at your home. In that case, the manufacturer will send a courier to collect the defective item and deliver a new or repaired product. This procedure is possible if your invoice states 'on-site warranty'. This is usually the case with monitors, laptops. We can always help you in the store with the handling of on-site warranty, but a direct exchange is not possible for such products.

When defective goods are handed over, you as a customer accept the general terms and conditions of sale of M&C Technology.

Any questions about warranty or after-sales service? Feel free to contact us.